Ca MLP SERVICEPLUS KNOWLEDGE TOOLS
Unicenter ServicePlus Knowledge Tools is a powerful knowledge management solution designed to provide dynamic self-help information to online customers. Multiple knowledge tools are provided in a single integrated package and work off of one common knowledge base. Unicenter ServicePlus Knowledge Tools provides rapid, cost-effective problem resolution by delivering accurate responses – quickly, reliably and directly into the hands of the customer. MASTER LICENSE PROGRAM The Computer Associates (CA) Master License Program (MLP) is a high-volume software license program that offers substantial discounts on CA software. Designed for organizations with large computing environments, including government agencies, MLP reduces the cost of evaluating, acquiring, maintaining, upgrading and managing CA software. With MLP, you can buy a broad range of CA solutions without the product pool restrictions often associated with licensing. Periodic compliance reports are available throughout the life of your agreement to help you keep track of your purchasing and two-year purchase fulfillment. ENTERPRISE MAINTENANCE Sold as Product Plus Maintenance and Maintenance Renewal; 24×7 priority enterprise phone-based support; No-charge upgrades to future releases throughout Maintenance term; Can be renewed at the end of the customer’s term; Unlimited access to SupportConnect, CA’s web-based support infrastructure: – unlimited self-help technical support and the ability to open and manage technical issues via the website; – download software and patches; – automated online management of technical support issues; – immediate availability of CA product updates.
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