Change Management is a hot topic for many non-profits and associations. Navigating through this challenging environment however requires good communication strategy based on understanding your stakeholders. In this video, Mark Buzan of Action Strategies talks about how good focus group practice can open up the lines of communication so that change can occur [...]
http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing [...]
Take a tour of FastTrack Schedule 9’s top features. See how you can use the leading easy-to-use project management software for planning, tracking, and visualizing project goals on a Mac or PC.
To learn more about FastTrack Schedule 9, please visit http://www.aecsoftware.com/products/fasttrack/
Duration : 0:4:41
http://www.globalchange.com How to lead people so they feel passionate about your corporate goals. Change management and business objectives. Connect with passion. Why people follow leaders. Leadership styles and effective leadership. Conference keynote speaker and Futurist Dr Patrick Dixon.How to make things happen. Connect with passion. Managing uncertainty with rapid change. Leadership [...]
http://www.globalchange.com Motivation at work. People don’t get passionate about shareholder value or business profits or excel spreadsheets. They get passionate and motivated about challenge, great teams, vision, important goals, having fun, about family and friends, about the community and world they live in. How to make things happen in Business. Connect with [...]
This video was recorded for a Change Management project with a customer. In the preparation phase we realised there were a few concerns among the employees. We recorded a few videos to address these concerns in a light and funny way. This video is addresses the “New ownership” concern for a certain division: Who will [...]
It is a mixture between humorous entertainment and business consulting/coaching.
The performance consists of a 30 to 60 minutes keynote speech addressing the core subjects of Management and Leadership. This speech combines profound know-how and refreshing humor focusing on
• Leadership and Entrepreneurship
• Education and Personal Development
• Communication and Relationship Management
• Joy and Emotions in Management
o Goals, [...]
Institute of Management and Development, New Delhi – Broadband
Duration : 0:5:0
Colin Ashurst, Senior Teaching Fellow in MIS at Durham Business School explains why smaller companies are using hard hitting CRM to compete with their larger counterparts.
Duration : 0:4:11
This video was recorded for a Change Management project with a customer. In the preparation phase we realised there were a few concerns among the employees. We recorded a few videos to address these concerns in a light and funny way. This video is addresses the location concern: Where will they be based?
More info about [...]
