Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker
Saturday, May 1st, 2010
http://www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.
Duration : 0:3:18
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Institute of Management and Development, New Delhi – Broadband
Oracle At Work: China’s state owned strategic resources enterprise SinoSteel Corporation uses Oracle Enterprise Resource Management (ERP) to strengthen its business management.
http://www.globalchange.com Speed of change. Change management. Leadership styles and decisions. Web marketing. Online sales. Impatient consumers and consumer choices. Rapid innovation. Business profit. Agility in teams. Contingencies. Managing uncertainty and risk management. Conference keynote speaker and Futurist Dr Patrick Dixon.
http://www.globalchange.com Motivation and leadership. Motivating teams. How to make things happen – change management, motivating people, leadership styles – motivational speech by Patrick Dixon. Strategy, teams, leadership styles, motivation at work, business success. Transformation. Why motivation is such a key success issue in business. Keys to better motivation at work. Why motivational leadership leads to transformation and achieving business objectives. increasing shareholder value and bottom line profit. Secrets of great leaders. Case studies in successful leadership at work. Making a difference. Corporate and social responsibility. Patrick Dixon video on future trends and motivation – Conference keynote speaker.How to make things happen in Business. Connect with passion, keys to motivation, leadership and change management in business. Managing uncertainty with rapid change. Leadership styles. Why people get out of bed in the morning. How to motivate teams at work to do great things. Business management. Secret of leadership and ultimate leadership speech. Business ethics and values in corporations. Secrets of business success and increased productivity. Cutting costs. Increasing output. Adding shareholder value. Sustainable business success. Work life balance and lessons from non profits / volunteering. Why building a better world is such a powerful motivation. Lecture by Dr Patrick Dixon for MTN, author of Building a Better Business, Futurewise and conference speaker.Motivation at work. Leadership. Leadership purpose, aims, strategy and objectives. Profits and profitability. Motivation to succeed and secrets of business success. Productivity and efficiency key. Workplace morale. Team dynamics and leadership styles. Business mission and vision. Business values and office culture.