David Gurteen on Incentivizing Knowledge Management
Friday, March 12th, 2010
David Gurteen talks on how incentivizing knowledge management (KM) can kill intrinsic motivation and negatively affect the true value of the practice. He covers two aspects first, if one is not careful, rewards can make KM seem like something special, something additional, rather than a part of one’s work. He goes on to explain that incentivizing KM can send the message of KM being unpalatable and hence the need to sprinkle some sweetener in the form of goodies. The second important point that David makes is that often times rewards push people to game the system, that is, they will cheat to get the reward. And David’s final point is that people need to see the value (what’s in it for them) if they are going to share knowledge – bribing or coercing isn’t how one can or should be incentivizing knowledge sharing.
Duration : 0:4:1
Dr David Vaine of Apparently KM PLC explains how compulsory corporate blogging can be implemented without adversely affecting employee productivity