Powersports Management » (SKMS) http://www.powersportsmag.com Wed, 14 Jul 2010 20:12:29 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 CSU: ITIL v3 Service Knowledge Management System (SKMS) http://www.powersportsmag.com/knowledge-management/csu-itil-v3-service-knowledge-management-system-skms http://www.powersportsmag.com/knowledge-management/csu-itil-v3-service-knowledge-management-system-skms#comments Wed, 02 Dec 2009 09:31:37 +0000 admin http://www.powersportsmag.com/knowledge-management/csu-itil-v3-service-knowledge-management-system-skms This video introduces the concept of the service knowledge management system (SKMS) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Duration : 0:7:34


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