Powersports Management » V3

CSU: ITIL v3 Knowledge Management Basic Concepts

admin — Fri, 02 Apr 2010 13:13:12 +0000

This video introduces the basic concepts for the process knowledge management (KM) explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Duration : 0:6:44

[youtube AN4JtHJS-g8]

CSU: ITIL v3 Change Management Objectives

admin — Sun, 17 Jan 2010 06:32:03 +0000

This video introduces the objectives for the change management process as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Duration : 0:6:57

[youtube QxvQk-Snsj0]

CSU: ITIL v3 Service Knowledge Management System (SKMS)

admin — Wed, 02 Dec 2009 09:31:37 +0000

This video introduces the concept of the service knowledge management system (SKMS) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Duration : 0:7:34

[youtube dMATi0-iGRM]

CSU: ITIL v3 The 7 R’s of Change Management

admin — Wed, 02 Dec 2009 09:31:14 +0000

This video introduces the concept of the 7 R’s of change management as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Duration : 0:8:7

[youtube Wqi3Vrlc8Rw]